Last Updated: 10/14/2026

Kauai Hemp Company is operated by Omao Labs LLC (“Kauai Hemp Co.,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit kauaihempco.com, make a purchase, create an account, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information you provide directly

• Name, email address, telephone number, and billing or shipping address.
• Account information and preferences.
• Information you provide when contacting customer service, submitting a form, leaving a review, or communicating with us.
• Information you provide when signing up for email marketing or other communications.

Order and transaction information

When you purchase products, we collect information necessary to process and fulfill your order, such as the products purchased, order total, discounts, shipping details, billing information, and transaction status.

Payments are processed through the payment provider available at checkout. Depending on the provider, we may receive limited payment details or confirmation information. Payment providers may collect and process your payment information under their own privacy policies.

Technical and website usage information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, approximate location inferred from your IP address, and information about how you interact with our website.

Cookies and similar technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions, remember shopping-cart contents, maintain sessions, improve website performance, understand site traffic, and measure advertising effectiveness where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart, account, or checkout functionality.

2. How We Use Your Information

We may use the information we collect to:

• Process payments, fulfill orders, arrange shipping, and provide order updates.
• Create and manage customer accounts.
• Respond to questions, requests, complaints, and customer-service inquiries.
• Process returns, exchanges, subscription changes, and cancellations where applicable.
• Send order confirmations, shipping notifications, and other necessary transactional communications.
• Send promotional emails or offers when permitted by law and consistent with your preferences.
• Improve our products, website, customer experience, and marketing efforts.
• Monitor website performance and analyze shopping trends.
• Detect and prevent fraud, unauthorized transactions, abuse, or security incidents.
• Comply with applicable legal obligations and enforce our website terms and policies.

3. How We Share Information

We may disclose personal information when reasonably necessary to operate our business and provide our services, including to the following categories of recipients:

Service providers. We may share information with providers that support our website hosting, WordPress and WooCommerce store functionality, payment processing, order fulfillment, shipping, customer support, email communications, website analytics, security, and marketing, as applicable.

Legal and regulatory purposes. We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, respond to lawful requests, protect our rights, investigate suspected fraud, or protect the safety and security of our customers or business.

Business transactions. Information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of some or all of our business assets, subject to applicable law.

With your direction or consent. We may share information when you ask us to do so or otherwise authorize the disclosure.

We do not sell personal information for direct monetary payment. However, certain analytics or advertising technologies may involve disclosures that some privacy laws define as “selling” or “sharing” personal information. Where required by applicable law, we will provide appropriate choices or opt-out mechanisms.

4. Email Marketing and Communications

You may receive transactional emails related to purchases, payments, shipping, customer service, or account activity.

If you subscribe to our marketing emails, we may send product announcements, promotions, news, and other updates. You can unsubscribe from promotional emails by using the unsubscribe link included in the message. Unsubscribing from marketing emails does not stop necessary transactional communications.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.

We use reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

6. Your Privacy Choices and Rights

Depending on your place of residence and applicable law, you may have rights concerning your personal information, which may include requesting access to, correction of, or deletion of certain information, obtaining a copy of information you provided, or opting out of certain data uses.

You may also manage promotional-email preferences and browser cookie settings as described above.

To submit a privacy request, contact us using the details at the end of this policy. We may need to verify your identity before responding. Certain information may need to be retained where required or permitted by law.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These websites and services are governed by their own terms and privacy policies. We are not responsible for the privacy practices or content of websites we do not operate.

We encourage you to review the applicable privacy policies before submitting information to third parties.

8. Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without legally required consent, we will take reasonable steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website following an update is subject to the revised policy, to the extent permitted by law.

10. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

Kauai Hemp Company
Omao Labs LLC
4445C Koloa Road
Koloa, HI 96756
Email: contact@kauaihempco.com